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clinical administration, customer service, health care management, internal and external tools, professional development



  1. Rizzo, Matthew D. MSW, MPA


With the face of health care changing at a blistering pace due to shrinking resources, advanced technology, and growing consumer demands, organizations, for-profit and nonprofit alike, have responded by flattening organizational hierarchies. Consequently, it is not an uncommon practice to promote "successful technical experts" to clinical administrator positions. Ill-prepared, rookie clinical administrators are often left struggling to manage an organization with little experience and training. Fortunately, there is help. This article will identify and apply internal and external tools that newly promoted clinical administrators can use to hurdle potential pitfalls.