change management, performance measurement systems, quality improvement



  1. Shah, Makhdoom Ali ScD, FASHAP
  2. Layman, Elizabeth PhD, RHIA, FAHIMA


Efforts to improve organizational performance sometimes fail. One way to increase the likelihood of a successful implementation is to adopt a multipronged approach. This article describes a multipronged approach for change management and performance improvement. The approach combines a systems implementation process with sensitivity to the human side of change. Tactics to defuse resistance are also discussed. The approach assists leaders assigned to coordinate performance improvements.