1. Becker, Sherry MSN-Ed, RN-BC, CWOCN
  2. Hagle, Mary PhD, RN-BC, FAAN
  3. Amrhein, Andra BSN, RN
  4. Bispo, Jeffrey MSN, RN, CNL
  5. Hopkins, Sarah MSN, RN, CNL
  6. Kogelmann, Mary BSN, RN
  7. Porras, Elizabeth BSN, RN
  8. Smith, Melissa M. BSN, RN


Background: Two evidence-based practice projects and an innovative model provided best evidence and a framework for the implementation and sustainment of a bedside shift report (BSR) quality improvement project.


Problem: Without a standardized BSR process, there was a lack of Veteran involvement in care planning decisions and nurse dissatisfaction related to missed communication of pertinent patient information.


Approach: Facilitators and barriers were identified and addressed during planning. Key elements of BSR were incorporated. After approval by shared governance, unit-based champions and leaders supported the change. Implementation began every 2 weeks on a different unit.


Outcomes: Implementation was completed in 4 months for 11 units. After 15 months, there was consistent BSR on 82% of the units and improved patient satisfaction with nurses taking time to listen.


Conclusions: Best evidence, unit-based champions, leadership support, project coordinators, and persistence are critical to implementing and sustaining practice change.