Authors

  1. Phillips, Joan MSN, ARNP, ACNS-BC, FACHE
  2. Carr, Andrea DNP, MSA, RN, NEA-BC, CCRN-K
  3. Guesman, Kim MSN, RN, NE-BC
  4. Foreman-Lovell, Melissa DNP, MBA, RN, NEA-BC
  5. Levesque, Paula MSA, BSN, ACM, RN
  6. Lukas, Brad MSN, MBA, RN, NEA-BC, FACHE
  7. Parent, Kelly BS
  8. Snyder, Dana MBA, MLS(ASCP), CMSHCM
  9. Grant, Susan DNP, RN, NEA-BC, FAAN

Abstract

The COVID-19 pandemic hit southeast Michigan hard and a rapid influx of patients forced Beaumont Health to shift rapidly into an emergency management model with a laser focus on transforming clinical care and administrative processes to meet complex patient care needs. Navigating this landscape required agility, surge planning, strong interprofessional teams, transformational leadership, nurse-led innovations, support, and transparency to manage the ever-changing environment. This article explains nursing's response and nurse-led innovations that were implemented to meet the needs of the community, patients, and staff, as well as lessons learned to ensure preparedness for any potential future surge.