1. Dols, Jean Dowling PhD, RN, NEA-BC
  2. Ramirez, Monica N. PhD, RN
  3. Hernandez, Ashley D. DNP, APRN, FNP-C
  4. Allen, David DNP, CCRN
  5. Kloewer, Theresa MSN, RN, CENP
  6. Aguillon, Virginia BSN, RN


OBJECTIVE: This research study was designed to analyze the impact of an evidence-based charge nurse (CN) education program on novice and experienced CNs' self-confidence and satisfaction with the role, skill competencies, and nursing metrics.


BACKGROUND: Charge nurses are critical to effective daily unit operations. However, executive nursing leadership found that unit performance varied by CN despite experience.


METHODS: University faculty partnering with nurse leaders developed an evidence-based CN education program including a series of classes, coaching in skills and role responsibilities by nurse leaders, and evaluation of skills competencies before and after the CN education program.


RESULTS: The CN program was associated with significant positive changes in CN performance, nurse-specific metrics, hospital-acquired events, and patient satisfaction.


CONCLUSIONS: Interventions targeting frontline leaders positively impact CN performance.