1. Thompson, Shannon L. DNP, RN, CNOR, NEA-BC
  2. Zurmehly, Joyce PhD, DNP, RN, NEA-BC, ANEF, FAAN
  3. Bauldoff, Gerene PhD, RN, FCCP, MAACVPR, FAAN
  4. Rosselet, Robin DNP, RN, APRN-CNP/CNS, AOCN


Workplace violence, including verbal and physical abuse, is escalating nationwide. As healthcare workers try to enforce COVID-19 prevention policies and practices, this phenomenon is exacerbated. De-escalation training is a method to prepare nurses through increased situational awareness, leading to early recognition and improved coping and confidence in dealing with aggression. Outcomes are presented, suggesting education of nurses may have a positive influence on the number of security calls and incident reports.