Keywords

Information systems success model, Mediator, Nursing information systems, User satisfaction

 

Authors

  1. Yang, Meei-Horng MSN, RN
  2. Liu, Chieh-Yu PhD
  3. Wang, Tsae-Jyy PhD, RN
  4. Lee, Yea-Hui MSN, RN
  5. Ko, Shu-Hua MSN, RN
  6. Chao, Shan-Ching BSN, RN
  7. Lin, Hung-Ru PhD, RN

Abstract

Nursing information system introduction is an important measure for hospital nursing departments to promote the clinical practice of nursing with both efficiency and quality. A comparison of two cross-sectional study designs was adopted, and the information systems success model, as proposed by DeLone and McLean (2003), was used to explore the effectiveness of the six dimensions of system quality, information quality, service quality, use, user satisfaction, and net benefits at 6 and 12 months after the introduction launch of the nursing information system in hospitals. Multiple regression analysis was used across the two cross-sectional studies. The research results found that the nursing information system conformed to the information systems success model, and half a year to 1 year after the introduction of the nursing information system, use affected the nursing information system net benefits via the mediator variable of user satisfaction; however, the effect of full mediation changed to partial mediation effect with time. The research results can be used as a reference for hospitals and nursing administrators for the newly developed nursing information system.