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  1. Prince, Susan Buckles MSN, RN
  2. Herrin, Donna M. MSN, RN, CNAA, FACHE


The authors document the development and deployment of technology that serves to enhance healthcare communications, efficiency, and patient safety at an 881-bed, level 2 trauma center. This technology includes a patient-centric call process using real-time, rules-based task assignments and tracking software that guides personalized and timely response to the individual patient' needs and allows the mining of data for outcome analysis.