Keywords

employee retention, employee satisfaction, patient satisfaction

Authors

1. Collins, Kevin S. RT(R)(T), CMD, MsEd
2. Collins, Sandra K. MBA
3. McKinnies, Richard RT(R)(T), MsEd
4. Jensen, Steven PhD

Abstract

Over the last few years, most health care facilities have become intensely aware of the need to increase patient satisfaction. However, with today's more consumer-driven market, this can be a daunting task for even the most experienced health care manager. Recent studies indicate that focusing on employee satisfaction and subsequent employee retention may be strong catalysts to patient satisfaction. This study offers a review of how employee satisfaction and retention correlate with patient satisfaction and also examines the current ways health care organizations are focusing on employee satisfaction and retention.