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Keywords

COMMUNICATION SKILLS, FADE, PROFESSIONAL DEVELOPMENT, SELF-DIRECTED WORK GROUP

 

Authors

  1. Sampson, Renata MSN, RN
  2. Craven, Heather MS, RN
  3. Kratsch, Lucinda BSN, RN

Abstract

Communication plays a vital role in an increasingly complex healthcare environment. Quality patient outcomes and successful collaboration depend upon the healthcare provider's ability to communicate needs. A self-directed work team at a large southeastern hospital used a quality improvement process to design a new series of workshops to enhance staff communication skills. The redesigned programming reduced duplication of education content and built upon a conceptual foundation that cultivates professional development. The workshops feature content such as self-awareness, personal effectiveness, and leadership of others.

 

The Journal for Nurses in Staff Development is pleased to offer a continuing education opportunity to those who read this article and complete the application form on page 146. This continuing education offering (code number JNSD-56) will provide 1 contact hour to those who complete it appropriately (see the application form for further details).