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Authors

  1. Park, Changkyu PhD
  2. Occena, Luis G. PhD
  3. Goodwin, Cheryl BSN, RN
  4. Payne, Anne MEd, RN

Abstract

The development or adaptation of a comprehensive performance measurement system is vital for the proper assessment of organizational performance. The authors describe their experience in developing and implementing a modified performance measurement questionnaire for the assessment of an existing performance measurement system in a state veterans home. Adapted for a long-term care environment, the questionnaire determines whether the organization's strategies, performance measurement system, and employees' actions match up and support each other.