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Authors

  1. Fallis, Wendy M. MN, RN
  2. Chewitt, Mahalia D. BSc

Abstract

Evaluation of patient satisfaction is key to continuous quality improvement in the healthcare setting. The authors describe a Patient Comment Line, an innovative and cost-effective method for evaluating patient satisfaction. Designed to elicit, track, and follow up on patients' telephone comments, the methods, results, recommendations, and outcomes of a hospital comment line pilot project are presented.