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Keywords

CONFLICT, MANAGING CONFLICT, TEACHING CONFLICT RESOLUTION

 

Authors

  1. Eason, Frances R. EdD, RN, C
  2. Brown, Sylvia T. EdD, RN

Abstract

In today's healthcare environment, the potential for conflict among healthcare providers exists as changes are occurring at a supersonic pace. The outcomes of conflict may affect patient care and are directly related to the effectiveness of the resolution. Clinical educators and staff development educators are essential in resolution if they assess strategies that are currently being used in managing conflict and then offer more effective resolution strategies.

 

The Journal for Nurses in Staff Development is pleased to offer a continuing education opportunity to those who read this article and complete the application form on page 135. This continuing education offering (code number JNSD-44) will provide 1 contact hour to those who complete it appropriately (see the application form for further details).