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Authors

  1. Jones, Florence DNP, RN, NEA-BC
  2. Podila, Pradeep MHA, MS
  3. Powers, Cynthia DNP, RN, BC, CNN

Abstract

OBJECTIVE: The purpose of this study was to determine if teamwork training improved employees' perception of the culture of safety in the emergency department.

 

BACKGROUND: Communication failure is frequently the root cause of medication errors, delays in treatment, and wrong-site surgery, leading to an estimated 200 000 deaths annually in the United States.

 

METHODS: Independent sample comparison study with a quantitative design was conducted with staff who received teamwork training. Posttraining perceptions were measured using the Agency for Healthcare Research and Quality's patient safety culture survey.

 

RESULTS: The average score for the 12 domains increased by 9% in positive responses after training. One domain (nonpunitive response to error) had a decrease in the percentage positive score.

 

CONCLUSION: Training on teamwork skills can lead to a positive improvement of staff perception related to a culture of safety among emergency department staff.