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  1. Drenkard, Karen PhD, RN, NEA-BC, FAAN
  2. Swartwout, Ellen PhD, RN, NEA-BC
  3. Deyo, Patricia MSN, RN
  4. O'Neil, Michael B. Jr JD, MBA


Transformation of care delivery requires rethinking the relationship between the person and clinician. The model described provides a process to more fully engage patients in their care. Five encounters include assessing capacity for engagement, exchanging information and choices, planning, determining interventions, and evaluating the effectiveness of engagement interventions. Created by researchers and validated by experts, implications for practice, education, and policy are explored.