Communication, Electronic health record, Nurse practitioner, Patient satisfaction



  1. Mysen, Katie L. DNP, APRN, FNP-BC
  2. Penprase, Barbara PhD, RN, CNE, ANEF
  3. Piscotty, Ronald PhD, RN-BC


The purpose of this research study was to determine if satisfaction and communication between the patient and the nurse practitioner are affected by allowing patients to view their electronic health records during the history portion of the primary care office visit compared with patients who do not view their records. A cross-sectional, experimental design was utilized for this study. The intervention group was shown several components of the electronic health record during the history portion of the nurse practitioner assessment. This group's scores on a patient satisfaction survey were compared with those of the control group, who were not shown the electronic health record. The study findings suggest that the introduction of the electronic health record does not affect patients' satisfaction related to the office visit by the nurse practitioner.