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* In "Confronting the New Normal: A Family Caregiver's Perspective," author Kay Patterson reflects on adjusting to reality after a change in her wife's physical abilities (


* "Why does it usually take a personal experience of having a family member become a patient to make us see our patients in a new light-to see them as someone's grandmother, father, sister, or spouse and not just a room number?" asks critical care nurse Amy Jacobs in her post "Their Story: Each Patient Is Someone's Family Member" (


* Oncology nurse navigator Julianna Paradisi dissects how unmet expectations and misunderstandings can affect patients' perceptions of their care in her post "All Unhappy Patients Are Not Alike" (



"I can't remember the last time I didn't have to fight to take a break." "I have found if I accommodate the grumpiness and offer genuine concern and respect, people soften up a bit. I've turned the grumpiest, angriest [patient] into a [happier] patient just by offering some empathy. Turns out, in addition to the trauma of his illness, his hospital stay was bringing up terrible memories of his mother's death." "The art of listening brings its own reward."




* Monthly highlights: Listen to AJN editors discuss the contents of the November issue.


* Behind the article: Editor-in-chief Shawn Kennedy speaks with


* Christine Anne Ganzer, author of "Veteran Women: Mental Health-Related Consequences of Military Service."


* Susan C. Reinhard and Heather M. Young, authors of the guest editorial,"Nurses Supporting Family Caregivers."