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Authors

  1. Scheidenhelm, Sandra DNP, RN, NEA-BC
  2. Reitz, O. Ed PhD, MBA, RN, NEA-BC

Abstract

OBJECTIVE: The purpose of this project was to increase nurse compliance with bedside report and increase patient satisfaction scores.

 

BACKGROUND: Bedside report is an evidence-based practice used to increase patient involvement in their care and improve patient satisfaction. A change management strategy and standardized approach to bedside report can help increase nurse compliance with the process.

 

METHODS: This study used a quasi-experimental, between-group, preimplementation and postimplementation comparison of patient satisfaction scores from returned surveys on 2 units in a 149-bed community hospital. We also compared nurse compliance with bedside report preimplementation and postimplementation.

 

RESULTS: Five months after using a change management strategy to "hardwire" (ingrain systems and tools) bedside report, nurse compliance with bedside report and patient satisfaction scores improved in both intervention units.

 

CONCLUSIONS: A change management strategy and standardized approach to bedside report helped increase nurse compliance with the process, leading to improved patient satisfaction.