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Keywords

active listening, empathy, HCAHPS scores, nursing, patient care

 

Authors

  1. Watson, Kittie W.

Abstract

ABSTRACT: For many nurses, especially when workloads are high, it can be difficult to listen carefully to patients. Federally mandated Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys that help determine insurance reimbursement are asking patients how carefully their nurses listened. For Christian nurses, effective listening demonstrates the compassion, understanding, and care modeled by Jesus. An exploration of Jesus' responses reveals five ways Christ effectively listened to people that can guide nurses.