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  3. AJN, American Journal of Nu...
  4. Could Emotional Intelligenc...

Could Emotional Intelligence Make Patients Safer?

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Source:

AJN, American Journal of Nursing

July 2017, Volume :117 Number 7 , page 58 - 62 [Buy]

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Keywords

communication, emotional intelligence, Quality and Safety Education for Nurses, patient safety

 

Authors

  1. Codier, Estelle MSN, RN
  2. Codier, David D. BSN, RHSO

Abstract

The vast majority of medical errors occurring each year involve faulty communication. For this reason, it's essential that we identify skills that support accurate communication and information transfer as well as optimum patient-centered care, team function, and patient safety. Research in nursing and other disciplines has demonstrated that emotional intelligence abilities improve communication, support constructive conflict resolution, and improve individual and team performance. Although further studies are needed, these findings suggest emotional intelligence ability can positively affect patient safety.

 

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