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Authors

  1. Kobb, Rita MS, MN, ARNP, BC
  2. Hilsen, Patricia BSN, RN
  3. Ryan, Patricia MS, RN

Abstract

This article describes how the Veterans Health Administration's Community Care Coordination Service developed a technology algorithm to identify patients' specific telehealth needs and benchmark best practices. Patient satisfaction was extremely high, patients used technology without much difficulty, and acceptance was greater than expected.