community partners, internship, patient-centered medical home, practice facilitator



  1. Sasnett, Bonita EdD
  2. Harris, Susie T. PhD, MBA, RHIA, CCS
  3. White, Shelly BS


Health services management interns become practice facilitators for primary care clinics interested in pursuing patient-centered recognition for their practice. This experience establishes a collaborative relationship between the university and clinic practices where students apply their academic training to a system of documentation to improve the quality of patient care delivery. The case study presents the process undertaken, benefits, challenges, lessons learned, and recommendations for intern, practice mangers, and educators. The practice manager benefits as interns become Patient-Centered Medical Home facilitators and assist practice managers in the recognition process.