Keywords

bullying, cognitive rehearsal, incivility, lateral violence, mediated conversation, mixed-intervention, patient safety, simulation

 

Authors

  1. Kisner, Tamela EdD, RN, CNE

Abstract

Abstract: A culture of incivility can compromise team professionalism and patient safety. Incivility comes in many forms, including verbal or nonverbal abuse, passive aggression, and bullying. Facilities can address incivility by adopting a zero-tolerance policy and holding educational sessions teaching methods such as cognitive rehearsal, simulation, and mixed-intervention.