health care environment, roles of managers, senior-level managers, skills of managers



  1. Guo, Kristina L. PhD, MPH


This study identifies the most essential skills and roles of senior-level health care managers. The study first reviews the literature to describe major forces in the health care environment that impact management and then discusses the skills and roles of managers. From this, a descriptive list of skills and roles is created. Ten senior-level managers were interviewed to reveal six roles and associated skills necessary for managing in the current health care environment.