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  1. Conant, Jessica DNP, APRN
  2. Elmore, Rachael BSN, RN
  3. Moore, Aline MSN, RN
  4. Blake, Stacie BSN, RN
  5. Peacock, Ashley MSN, RN
  6. Ward-Smith, Peggy PhD, RN


OBJECTIVE: This survey study describes how nurses use personal communication devices while providing direct patient care and identifies generational differences.


BACKGROUND: Personal communication devices enhance and distract from patient care. Generational differences exist and these should be included in workplace policies.


METHODS: A study-specific survey was developed. Data were collected from 335 qualified participants and descriptively analyzed in total, then by generational specific study groups.


RESULTS: The perception of these participants is that personal communication devices do not pose a serious work distraction nor have a negative effect on patient care. Yet generational differences exist related to the presence of these devices in providing patient care.


CONCLUSIONS: Access to personal communication devices, while at work, is an expectation. The reasons for accessing these devices, and the perception that these devices have a negative impact on work performance, should be included when developing workplace policies.