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  1. White, Charles William EdD, MBA, CPHQ
  2. Alejandro, Jose PhD, RN-BC, MBA, CCM, FACHE, FAAN


Health care is a highly complex system that is prone to error. Professional case managers across the continuum of care are key stakeholders who can significantly impact the effectiveness and efficiency of health care delivery at the individual and population health levels. This article explores how professional case managers can use evidence-based practice and generative knowledge to improve professional practice. In addition, the authors provide examples of how to actively support continuous change and high reliability within an organization.