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  1. Medland, Jacqueline PhD, RN, NEA-BC
  2. Nolan, Katrina BA, MA
  3. McDonagh, Annmarie DNP, MBA, RN


This article describes one hospital's use of simulation to improve the knowledge, skills, and abilities of an emergency department team regarding the patient experience. Step-by-step instructions are provided on how to conduct the simulations in a way that allows for the practice of new skills in a safe environment-one that promotes reflection, feedback, and learning.