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  1. Bacon, Cynthia Thornton PhD, RN, CNE
  2. Pedaline, Susan DNP, MS, RNC
  3. Henderson, Karin MSN, RN, CCR-R, CENP, EDAC
  4. Jenkins, Marjorie PhD, RN, NEA-BC, FACHE


This article describes one heath system's creation of a new women's health hospital using an innovative model integrating patient care delivery, Lean building design, and Lean integrated project methodology. The article describes a 5-year journey detailing the innovative process that guided the planning and implementation of the new care delivery model, as well as employee and leader roles, employee behavior and engagement, and key insights and lessons learned that will benefit nurse leaders.