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Keywords

burnout, communication, health care, late arrival, palliative care, patient-centered care

 

Authors

  1. Koch, Amie M. DNP, RN, FNP-C, ACHPN

Abstract

ABSTRACT: This article describes the case of a chronically ill patient whose care was grossly mismanaged as a result of the policies and practices of a dysfunctional health system. This case illustrates the importance of truly listening to patients and communicating effectively with colleagues within the health care system. It also discusses appropriate steps for the practice of patient-centered care, including a reevaluation of late arrival policies at hospitals and clinics.