emotional intelligence, mental ability, organizational citizenship



  1. Carson, Kerry David PhD
  2. Carson, Paula Phillips PhD
  3. Fontenot, Gwen PhD
  4. Burdin, John J. Jr MS


Behavioral description questions for a structured interview format are provided so that managers can probe an applicant's intelligence, emotional intelligence, and organizational citizenship behaviors. Research suggests that the best performing employees are high on intelligence, and the most socially competent employees are high on emotional intelligence. A study was conducted with a nursing department, and results indicate that emotional intelligence is related to organizational citizenship behaviors. Those individuals high on organizational citizenship behaviors exceed formal role expectations and positively influence organization outcomes.