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Balanced Scorecards, human resources performance, organizational outcomes, organizational strategy, strategic human resources



  1. Fottler, Myron D.
  2. Erickson, Eric
  3. Rivers, Patrick A.


Abstract: Rather than viewing HR as a critical driver of organizational strategy and outcomes, most health care organizations see HR as a drain on the organization's bottom line. Only by aligning HR with the organizational strategy will HR leaders truly get a seat at the leadership table. HR professionals can overcome impediments and gain a seat at the table by learning the language of business and the ways in which organizational leaders use data to drive their decisions. This article shows how Mayo Clinic uses the popular Balanced Scorecard approach to align its measures of HR performance to the organization's strategic plan.