Authors

1. Urcádiz Cázares , Francisco Javier
2. Martínez Tirado , Judith Guadalupe
3. Cruz Escalona , Víctor Hugo
4. Enríquez García , Arturo Bell
5. Monroy Ceseña , Mauro Alejandro
6. Bautista Ortega , Jesús Manuel
7. Cortés Larrinaga , Mario
8. Angulo Chinchillas , Carmen Julia

Abstract

This study contributes valuable insights into perceived service quality at a public clinic in Mexico during and after the pandemic. It also advocates for an evaluation mechanism based on user perceptions, suggesting that political and economic efforts should focus on enhancing public service.